Terms & Conditions

We Bring The Rest, LLC
Last Updated: July 31, 2026

Welcome to We Bring The Rest. By reserving equipment, using our website, or accepting delivery of rental items, you agree to the following Terms & Conditions. Please read them carefully.

1. Agreement

These Terms & Conditions govern all rentals, deliveries, and services provided by We Bring The Rest ("Company," "we," "our," or "us"). By placing a reservation, the customer ("Customer," "you," or "your") agrees to comply with these terms.

2. Rental Eligibility

Customers must:

  • Be at least 18 years old.
  • Provide a valid government-issued ID upon request.
  • Provide a valid credit or debit card.
  • Be authorized to use the payment method provided.

3. Reservation & Payment

Reservations are confirmed only after payment has been successfully processed.

We accept major credit cards and other payment methods offered through our booking platform.

Rental availability is not guaranteed until confirmation is received.

Prices are subject to change without notice; however, confirmed reservations will honor the quoted rate.

4. Delivery & Pickup

We currently provide delivery and pickup within our designated service area in and around Knoxville, Tennessee.

Customers are responsible for providing:

  • Accurate delivery and pickup locations
  • Correct arrival and departure information
  • Working phone number
  • Access instructions when applicable

If we are unable to complete delivery or pickup due to inaccurate information, inability to access the property, or customer unavailability, additional fees may apply.

Delivery windows are estimates and may vary due to weather, traffic, or unforeseen circumstances.

5. Customer Responsibilities

During the rental period, the Customer agrees to:

  • Use equipment only for its intended purpose.
  • Supervise children and pets at all times.
  • Follow manufacturer safety instructions.
  • Inspect items upon delivery and notify us immediately of any concerns.
  • Return all items in the same condition, excluding normal wear.

Customers are responsible for the equipment from delivery until pickup.

6. Cleaning

All equipment is professionally cleaned and sanitized before each rental.
Customers are not expected to deep clean equipment before pickup; however:

Excessive dirt
Pet waste
Food buildup
Bodily fluids
Mold
Smoke odors
Strong fragrances
Sand inside mechanical components

may result in an additional cleaning fee of $25 per item soiled.

7. Damage, Loss & Theft

Customers are financially responsible for:

  • Lost items
  • Stolen equipment
  • Missing parts
  • Excessive damage beyond normal wear
  • Damage caused by misuse or negligence

Repair or replacement costs will be charged to the payment method on file.

Replacement costs are based on current retail pricing.

8. Equipment Safety

Many items rented by We Bring The Rest are manufactured by third-party companies.

Customers acknowledge:

  • They are responsible for proper installation and use.
  • They have reviewed all manufacturer instructions.
  • We Bring The Rest does not install car seats.
  • Staff may provide manufacturer instructions but cannot guarantee proper installation.

Customers should never use equipment that appears damaged and should immediately contact us if concerns arise.

9. Car Seat Disclaimer

Car seats are provided in clean condition and have never been involved in a known accident while under our ownership.

For safety reasons:

  • Customers are solely responsible for installation.
  • We do not certify proper installation.
  • Customers should have car seats inspected by a Certified Child Passenger Safety Technician if desired.

10. Pet Equipment

Pet equipment must be used only for domestic household pets.

Customers are responsible for supervising pets while using rented equipment.

Any damage caused by pets is the responsibility of the customer.

11. Vacation Essentials

Vacation equipment including beach gear, coolers, outdoor games, wagons, and similar items should be used responsibly.

Equipment should not be left unattended in public areas.

Loss or theft remains the customer's responsibility.

12. Late Returns

Rental periods end at the agreed pickup time.

Late returns may result in additional rental charges.

Failure to make equipment available for pickup may result in additional delivery or retrieval fees.

13. Cancellation Policy

Customers may cancel reservations according to the following schedule:

  • More than 14 days before delivery: Full refund.
  • 7–14 days before delivery: 50% refund.
  • Less than 7 days before delivery: No refund.

If We Bring The Rest must cancel due to circumstances beyond our control, customers will receive a full refund.

14. Weather

Weather-related refunds are generally not available.

If unsafe weather prevents delivery, pickup, or use of certain outdoor equipment, We Bring The Rest will work with customers to reschedule when possible.

15. Limitation of Liability

To the fullest extent permitted by Tennessee law, We Bring The Rest shall not be liable for:

  • Personal injury
  • Property damage
  • Illness
  • Death
  • Loss of enjoyment
  • Lost profits
  • Incidental or consequential damages

arising from the use or misuse of rented equipment.

Customers assume all risks associated with equipment use.

16. Indemnification

Customers agree to indemnify and hold harmless We Bring The Rest, its owners, employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from the customer's use of rented equipment.

17. Equipment Availability

Occasionally equipment may become unavailable due to damage, delayed return, manufacturer recalls, or circumstances beyond our control.

If this occurs, we reserve the right to substitute similar equipment of equal or greater value whenever possible.

18. Manufacturer Recalls

Should an item become subject to a manufacturer recall before delivery, it will immediately be removed from inventory.

We will substitute comparable equipment when available or issue an appropriate refund.

19. Right to Refuse Service

We reserve the right to refuse or cancel any reservation for reasons including, but not limited to:

  • Suspected fraud
  • Unsafe conditions
  • Abuse of equipment
  • Violation of these Terms & Conditions

20. Website Accuracy

While we strive to ensure accurate information, We Bring The Rest does not guarantee that descriptions, pricing, images, or availability are free from errors.

We reserve the right to correct errors without prior notice.

21. Privacy

Customer information is used solely for reservation processing, customer service, and business operations.

We do not sell customer personal information.

Please refer to our Privacy Policy for additional information.

22. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Tennessee.

Any disputes shall be resolved in the state or federal courts located in Knox County, Tennessee.

23. Severability

If any provision of these Terms & Conditions is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

24. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The version in effect at the time of your reservation governs that rental.